Returns

This Refund and Returns Policy applies to all products purchased through the Eman Labs checkout.

Return Policy

SUPPLEMENT PRODUCTS: You have 14 days, beginning the day after delivery, to tell us that you wish to return your products. You then have a further 14 days to send them back.

Please check your products as soon as possible after delivery and always before opening or using them.

Supplements must be returned unused, unopened and intact in their original packaging, with all seals or tags still in place. Accessories must be unused and returned in their original condition.

Opened supplements cannot be returned unless they are faulty, damaged or incorrect.

Returns by Customer

Start your return through your Eman Labs customer account or email care@emanlabs.com with your order number.

We will reply with the returns form, return address and instructions. Please do not send products back before receiving these instructions.

Please complete the returns form and include it inside your parcel.

You are responsible for arranging and paying for return postage unless the product is faulty, damaged or incorrect.

Returns must be sent using a tracked delivery service. Please retain your proof of postage.

After posting your return, email us your order number, carrier and tracking number.

Refunds

Eligible refunds will be issued to the original payment method within 14 days of receiving the returned products or proof of return.

We may reduce a refund where a returned product has been used, damaged or handled beyond what was reasonably necessary to inspect it.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, email care@emanlabs.com with your order number and details of the issue. We may request photographs to help resolve the matter.

We will provide the appropriate return instructions and cover reasonable return costs. Depending on the circumstances, we may offer a replacement or refund.

Nothing in this policy affects your statutory rights.