Shipping

This Shipping Policy applies to all orders purchased through the Eman Labs checkout.

UK Delivery

We currently deliver to addresses in England, Scotland, Wales and Northern Ireland only.

Delivery is free on all orders.

 

Orders are sent using Royal Mail Tracked 48. Delivery usually takes an estimated 2–3 working days after dispatch. Working days are Monday to Friday, excluding bank holidays.

All delivery times are estimates. Orders may arrive earlier or later than expected because of circumstances affecting Royal Mail.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

If you cannot find this email, please check your junk or spam folder and search for Eman Labs or your order number.

Tracking information may take a little time to update after dispatch. You can follow your delivery using the tracking link provided in your email.

Delivery Address

Please ensure that your delivery address is complete and correct before placing your order.

If you notice an error, contact care@emanlabs.com immediately with your order number. We will try to update the address, but changes cannot be guaranteed once an order has been processed or dispatched.

Failed Deliveries

If Royal Mail is unable to deliver your order and it is returned to our warehouse, the order will be cancelled.

Once the parcel has been received back, the amount paid for the products will be refunded to the original payment method. If you still want the products, you will need to place a new order.

Delivery Problems

Where Is My Order?

Please check the tracking link in your dispatch confirmation email for the latest delivery information.

During busy periods, bank holidays, adverse weather or disruption within Royal Mail’s network, delivery may take longer than estimated.

My Order Has Been Dispatched but Has Not Arrived

Please check your tracking information, safe place, neighbours and local Royal Mail delivery office.

If you still cannot locate your order, email care@emanlabs.com with your order number.

My Tracking Is Not Updating

Tracking information may take some time to update after your parcel has been dispatched.

If it has not updated or your order is significantly delayed, contact care@emanlabs.com and we will investigate it with Royal Mail.

Lost or Damaged Orders

If your order is lost or arrives damaged, email care@emanlabs.com with your order number and details of the problem. We may request photographs where appropriate.

Eman Labs remains responsible for your order until it is delivered to you or someone you have identified to receive it. We will work with Royal Mail to resolve any delivery problem.